PayPal Returns



Customers in 46 different countries who pay by PayPal can claim back their return postage until the end of the year (subject to PayPal's Terms & Conditions)! 

Click the banner above for more details and to activate the service through PayPal.  The service is provided by PayPal and MUST BE ACTIVATED BEFORE YOUR PURCHASE CAN QUALIFY.

Who qualifies for this service?

This service is available to PayPal customers who have opted into the service and live in one of the following countries: 
AustraliaAustriaBelgiumBrazilBulgariaCanadaChinaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGreeceHong KongHungaryIndiaIrelandIsraelItalyLatviaLithuaniaMalaysiaMaltaNorwayNetherlandsPolandPortugalRomaniaRussiaSingaporeSlovakiaSloveniaSouth AfricaSpainSwedenSwitzerlandTaiwanUSA and UK.

How to request a refund of your postage

To ask for a refund of your return postage you log into your PayPal account, select the transaction, and click the ‘Request return shipping refund’ link then fill out a refund request and provide proof of posting and receipts to the PayPal Return Shipping on Us service.

How long do buyers have to request a refund?

You have 30 days from the date the return is sent back to the seller to request a refund.

How will buyers be refunded and how long does it take?

If your request is accepted by PayPal, you will receive the corresponding funds directly into your PayPal account. It can take up to 10 days from the time you submit the refund request form for a refund to go through.

Does it work with all shipping methods?

Yes, PayPal will reimburse return postage on qualifying purchases when you send an item back using your country's regular mail service, courier, or any other regular shipping options or services. Please check PayPal's Terms & Conditions to see which shipping methods you can use in your country.

How much postage can be refunded? 

There is a maximum amount allowed per refund depending on the buyers country and currency, but this is typically around €30 per request in mainland Europe and £15 per request in the UK. See full UK terms and conditions. If the cost of the return is greater than this the buyer will have to cover any additional costs themselves. For more information, refer to local terms for: AustraliaAustriaBelgiumBrazilCanadaChinaDenmarkFranceHong KongIndiaIrelandIsraelItalyMalaysiaNorwayNetherlandsPolandPortugalRussiaSingaporeSouth AfricaSpainSwedenSwitzerlandTaiwanUSA and UK. 14 countries in Central and Eastern Europe (Czech RepublicFinlandGreeceHungaryRomaniaSlovakiaBulgariaLithuaniaSloveniaCroatiaLatviaEstoniaCyprusMalta)


How many refunds can a buyer receive?

The maximum number of refunds a buyer can receive depends on which country they're in. For more information, click your country to find your terms and conditions:
AustraliaAustriaBelgiumBrazilCanadaChinaDenmarkFranceHong KongIndiaIrelandIsraelItalyMalaysiaNorwayNetherlandsPolandPortugalRussiaSingaporeSouth AfricaSpainSwedenSwitzerlandTaiwanUSA and UK. 14 countries in Central and Eastern Europe (Czech RepublicFinlandGreeceHungaryRomaniaSlovakiaBulgariaLithuaniaSloveniaCroatiaLatviaEstoniaCyprusMalta)

When will this service end?

The service is currently available until 31st December 2017. Please check PayPal's Terms & Conditions to see when the service will end.
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